These days, there is still a common assumption that healthcare facilities have an unpleasant smell. Healthcare practices have improved themselves, their scent, and their image. But somehow, the perception still persists because they are often associated with sickness and frail care.
Even though this is no longer the reality in 2022, healthcare facilities have upgraded over time and have come a long way from being unbearable. They are seen as clean, hygienic areas that assist with all-around health issues. The misconceptions that they are dingy, dirty and foul-smelling are no longer valid.
And although many of us will happily walk into a healthcare facility with no preconceived notions of what it may smell like, many still cringe at the thought of having to seek out healthcare. This can also be the result of having too many strong smells ambushing people as they walk in and out. These specific smells are linked to chemicals and cleaning products. Either way, these are not pleasant smell experiences and can alter the image of a hospital, long-term care facility, or baby clinic.
The following are some of the many ways positive scent experiences can benefit a healthcare facility.
Increased Customer Service
Ambient scenting can increase customer service as the scent uplifts the staff. Odour control can help reduce the stress and pressure from working in a hospital or clinic. This, in turn, will improve their general morale and mood around the facility.
Better Patient Intakes
Going to a doctor or specialist can be stressful for the patient and their loved ones. Having to deal with a health problem can already be traumatic and combining it with a clinical setting, which feels impersonal and smells unpleasant, can be nerve-racking. Using scent to make patients feel more comfortable can lead to a better intake and even increase the chance of a return visit in the future.
Upgraded Reputation
Healthcare facilities are still businesses at their core, and patients who feel completely satisfied with their interactions are likely to recommend yours again. All the details that are often disregarded, such as the smell, paint colours or harsh lighting, can contribute to negative reviews. Patients who feel comfortable and content in a healthcare facility can provide free word-of-mouth marketing for you to all their friends and family.
When healthcare facilities invest in the patient experience, they are likely to explore lighting, scenting and furniture because these all add to interaction and experience. An ambient environment can improve the perceived image of a healthcare facility as well as increase your patient’s satisfaction.
Scent.ology can assist you in achieving delightful ambient scenting. Our product range is designed to uplift and enhance environments. Contact us today for all your scent queries and needs.
